The Numbers

Research you can check.

Every figure on this page has a source, a date, and a link.

69%

of missed business calls got no callback within 48 hours, across 16.7 million missed calls

Quo (formerly OpenPhone), Small business callback statistics, August 20, 2026

31%

of missed business calls get a callback at all

Quo (formerly OpenPhone), Small business callback statistics, August 20, 2026

19.8%

of U.S. businesses reported using AI as of May 3, 2026. Among firms with 250 or more employees, the share was 37%

U.S. Census Bureau, Large Firms With at Least 20 Employees Biggest AI Users, May 26, 2026

55%

of surveyed small businesses reported using AI in 2025, up from 39% in 2024. Firms with 10 to 100 employees moved from 47% to 68%

Thryv survey of 540 small business decision makers, released July 17, 2025

58%

of small business AI users save over 20 hours a month. 66% save 500 to 2,000 dollars a month

Thryv survey of 540 small business decision makers, released July 17, 2025

Missed-call leak

Only your numbers go into this. Nothing here is a hidden industry rate.

Calls per week Percent you miss 20your best guess Percent of those callers who would have booked 30your best guess Average job value $

Yearly revenue at risk $0

Monthly revenue at risk $0

Enter each number above zero to see a result.

Calls each week, times the share you miss, times the share who would have booked, times the job value, times 52. The month is that year divided by 12.

Send me a plan to catch these

Hours back

Add the hours you spend on the work a system can carry. Then say what share it could take, and what an hour of your time is worth.

Hours a week answering and returning calls Hours a week on follow-up texts and emails Hours a week on scheduling Hours a week on quotes and invoices Hours a week on paperwork, data entry, and team time sheets Percent a system could take 50your estimate Your hourly value $

Hours back per week 0

Hours back per year 0

Value of those hours $0

Enter each number above zero to see a result.

Add the hours, times the share a system could take. The year is that week times 52. The value is the year times your hourly number.

Send me a plan to get these hours back

How to read these numbers

The Census figure and the Thryv figure measure different things. One counts production use across U.S. firms. The other counts any use among surveyed small businesses. Read them side by side. Do not fold them into one number.

The callback figures come from one vendor's customers. They describe missed calls in that set.